All our Frequently asked questions answered in one place, for your convenience.

  • Yes we do. Our store is located at Unit 12, Pomona Junction, Corner Constantia &, Boncretion St, Pomona, Kempton Park
  1. Place your order online by clicking HERE
  2. Our well trained staff labels and packs the finest quality products as per your order
  3. We do our route planning. You are contacted to make delivery arrangements
  4. Our driver collects your order directly from our refrigerators
  5. Your order is delivered directly to your door OR you can collected from our premises
  6. You fall in love with us and are deeply pleased that you have found your online butcher of choice šŸ™‚
  • You can conveniently order any of our products on our website by simply clicking on theĀ SHOP button
  • Browse and add as many products to your basket as you want.
  • Call/sms/WhatsApp us on 0660915537
  • Email us at info@baobabmeats.co.za
  • Visit our store at Unit 12, Pomona Junction, Corner Constantia & Boncretion St, Pomona, Kempton Park
  • Yes. You only have to register once. Once you are registered you will be sent an activation email to the email address provided. Simply click on the link to activate your account. You will now be asked to sign in with your unique credentials
  • We are a registered PayFast merchant. This means that you can pay online by means of VISA, MASTERCARD, MASTERPASS, Instant EFT, Bitcoin, Mobicred and e-Wallet
  • We also accept manual EFT Payments – Please note that the delivery will only be scheduled once the funds are cleared. Proof of payment can be sent to sales@baobabmeats.co.za
  • We also accept Cash on Delivery in the form of CASH only and not Cards.
  • Our very dynamic and effective fleet will deliver your product to your doorstep and address of choice.
  • All our meats are stored in refrigerators that are designed to keep your meat extra fresh for longer
  • Our main delivery vehicle is insulated and refrigerated to keep your meat extra cold and fresh during transit.
  • For more details, please view ourĀ Delivery policy.
  • Our delivery vehicle is insulated and refrigerated to keep your meat extra cold and fresh during transit.
  • All our meats are stored in refrigerators that are designed to keep your meat extra fresh for longer.
  • Your delivery fee will be based on your order total. For orders below R750, a R100 surcharge is charged. To view our delivery charges, simply view our Delivery policy.
  • There is also an additional delivery surcharge for areas on the outskirts of JHB and PTA, simply view these areas HERE
  • We deliver from Mondays to Saturdays. Please view ourĀ delivery policy for more details.
  • We will notify you in advance when we will be delivering. Please make sure that you have someone available to accept your order.
  • This is a must see. Your order will be vacuum sealed, branded, labelled and neatly packed inside our very unique and contemporary packaging.
  • Please do note that our packaging is NOT designed to keep your perishable meat products cold and fresh for long periods. Even though your package will be delivered to you according to every health standard, we urge all customers to immediately place your meat products in a fridge or cooling facility
  • Okay so you don’t have any cooling facilities available! Not too worry, when you check out we will give you the option to receive your meat order in our branded polystyrene cooler boxes at an additional R65. The polystyrene cooler box is designed to keep your product cold and fresh for up to 6hours.
  • Our product goes through very strict quality control checks. Should there be a physical and visible defect on any of our products, you can contact us, and we will be glad to pick up the product from your destination, and give you a FULL REFUND or EXCHANGE should you prefer.
  • Note that we will not refund products that has been consumed or thrown away. Only products that has been physically returned (even if cooked) will be refunded or exchanged.

If you need more help

Should you have any further questions, concerns or suggestions, please do not hesitate to email us atĀ info@baobabmeats.co.za.

Please remember to follow us n Facebook,Ā InstagramĀ andĀ Twitter.

go top